Visitor Engagement Associate (Part-Time)

About Pioneer Works

Pioneer Works is an admission-free cultural center in Brooklyn, New York dedicated to experimentation, education, and production across the disciplines of art, science, music, and technology.

Position Description

Visitor Engagement Associates are the first point of contact many guests, artists, and donors have with our organization. They serve as ambassadors representing Pioneer Works and welcoming the public during open hours and select events & programming. Visitor Engagement Associates perform a variety of functions including greeting and checking-in guests, soliciting donations, providing information about and promoting PW membership, and informing visitors of current and upcoming programs, events and residencies. They also assist with tasks related to the opening and closing of the building such as counting cash, turning on/shutting down exhibitions, and setting up/striking the space before and after events. In addition, individuals in this role may have the opportunity to take on more hours for administrative work related to other departmental projects, if there is work available.

Responsibilities

Reception

  • Engage with visitors in the space, providing an exceptional visitor experience , answering questions, and sharing information related to Pioneer Works mission, public hours, exhibition content, programs, residencies and upcoming events
  • Maintain up-to-date knowledge of Pioneer Works programming, Membership benefits and events, tour topics and offerings, daily gallery closing procedures, and operational procedures
  • Follow daily opening and closing protocols, ensuring that the reception area remains clean and organized
  • Answer the phone and respond to inquiries and voice messages
  • Track daily visitor attendance and collect contact and marketing information
  • Monitor cash donations and manage shift cash count
  • Receive and compile visitor feedback
  • Further knowledge of Pioneer Works content and programing through participation in programs, curational walkthroughs, and crit nights

PW Bookstore

  • Assist with bookstore operations by processing customer purchases and increasing retail sales through suggestive selling techniques
  • Track retail stock and sales of featured works from Pioneer Press through regular inventory
  • Restock products that are sold and maintain a clean and welcoming storefront

Events

  • Assist event producers with setting up furniture and other materials ahead of events
  • Manage attendee check-in and door sales via Eventbrite, including comp & guest lists
  • Manage reception and guest services during events
  • Occasional assistance with Artist greeting, greenroom set up and restore

Requirements

  • Excellent communication and people skills
  • A positive and proactive attitude
  • Ability to maintain a clean and organized space
  • Ability to work nights and weekends, as required by programming schedule and public hours
  • Knowledge of a second language a plus but not required

Compensation

Starting at $21/hour

Apply

Please send a cover letter and resume via email to jobs@pioneerworks.org with “Visitor Engagement Associate_[Applicant Name]” in the subject line. Please do not call to inquire about your application. Should you match our needs, we will be in contact with you.

Policy

Pioneer Works is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve.

Pioneer Works is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.